Booking Terms and Conditions

Cancellation Policy

A booking cancellation must be requested in writing by email or through the contact details provided in the booking confirmation.

Unless different conditions are stated at the time of booking, the following policy applies:

• Cancellation up to 14 days before the check-in date: full refund of the amount paid, excluding any processing fees or charges applied by external payment providers.
• Cancellation between 13 and 7 days before the check-in date: refund of 50% of the amount paid.
• Cancellation less than 7 days before the check-in date: the amount paid is non-refundable.

If the guest does not arrive on the scheduled check-in date and provides no prior notice, the booking will be treated as a no-show and no refund will be issued.

Payments

All bookings are subject to availability and are only considered confirmed after approval by the property and, where applicable, receipt of the requested payment or deposit.

The prices shown may vary depending on the season, length of stay, number of guests and specific booking conditions.

The final price of the stay, available payment methods and any additional conditions will be provided at the time of booking or in the booking confirmation.

Where applicable, refunds will preferably be issued through the same payment method used for the booking. Processing times may vary depending on the bank or payment service provider.

Changes to a Booking

Requests to change booking dates are subject to availability and should be submitted as early as possible.

Where alternative dates are available, we will do our best to offer a suitable option. Price differences may apply depending on the season, length of stay or conditions of the revised booking.

Any change to the number of guests, length of stay or other booking details must be communicated in advance and is always subject to confirmation by the property.

Check-in and Check-out

Check-in and check-out times will be provided in the booking confirmation.

Requests for early check-in or late check-out are subject to availability and must be made in advance.

At check-in, guests may be asked to provide the information required for identification and compliance with the legal obligations applicable to local accommodation.

Occupancy and House Rules

The number of guests must not exceed the occupancy stated and confirmed in the booking.

The entry or stay of anyone not included in the booking must be authorised by the property in advance.

During the stay, guests must respect the accommodation, its equipment, the outdoor areas, the neighbourhood and the peaceful atmosphere of the village.

• Parties, events or activities that may cause disturbance, excessive noise or damage to the accommodation are not permitted.
• Smoking inside the house is not permitted.
• Pets are only accepted with prior approval, where applicable.
• Children must always be supervised by an adult, especially when using the swimming pool and outdoor areas.

Guest Responsibility

Guests are responsible for the proper use of the house, furniture, equipment, swimming pool, patio, lawn, winter garden and all other areas available during the stay.

Any damage, loss or improper use of the accommodation or its equipment may result in charges for the relevant repair, replacement or additional cleaning costs.

The accommodation is provided clean and prepared for the stay. Guests must leave it in a reasonable condition and treat all spaces, objects and equipment with care.

Cancellation by the Property

In exceptional circumstances beyond our control, such as force majeure, serious technical problems or an inability to receive guests safely, we may need to cancel a booking.

In such cases, the guest will be contacted as soon as possible and, where feasible, may choose between alternative dates or a refund of the amount paid.

Data Protection

Personal data provided by guests will only be processed for purposes related to the booking, communication, provision of the service and compliance with applicable legal obligations.