These House Rules are intended to protect the comfort of our guests, everyone's safety and the good condition of Casas da Ougueira.
These rules complement the Booking Terms and Conditions and apply throughout the entire stay.
Essential information
At a glance
- Respect the number of guests confirmed in the booking.
- Smoking is not permitted inside the house.
- Parties and events are not permitted.
Check-in and check-out
Check-in and check-out times will be provided in the booking confirmation.
Requests for early arrival or late departure are subject to availability and must be made in advance.
On departure, please leave the house by the agreed time so that it can be properly prepared for the next guests.
Occupancy and visitors
The number of guests must not exceed the occupancy stated and confirmed in the booking.
Anyone who is not included in the booking may only enter or stay at the property with prior approval.
Bookings may not be transferred to third parties without permission.
Quiet hours and neighbours
Casas da Ougueira is located in a peaceful setting. Please avoid excessive noise, particularly at night and early in the morning.
Respect the neighbours, shared access areas and the quiet atmosphere of the village.
Smoking, parties and events
- Smoking inside the house is not permitted.
- Unauthorised parties, events and celebrations are not permitted.
- Activities that cause excessive noise, disturb others or create a risk of damage are not permitted.
Outdoor areas must be used responsibly and in accordance with safety, cleanliness and fire-prevention requirements.
Pets
Pets are only permitted with prior approval from the property.
Where pets are accepted, they must remain under the supervision of their owners and must not cause damage, excessive noise or disturbance to others.
Additional cleaning or use conditions may apply.
Use of the house and equipment
Use the house, furniture, kitchen, appliances and other equipment carefully and only for their intended purpose.
Do not move furniture or equipment outdoors without permission. Any fault or damage must be reported as soon as it is noticed.
Do not leave appliances or equipment switched on unnecessarily and follow any operating instructions provided.
Cleaning, waste and recycling
The accommodation is provided clean and prepared for your stay. Please leave it in a reasonable condition.
Place waste in the designated bins and separate recyclable materials whenever suitable recycling containers are available.
Situations requiring exceptional cleaning may result in an additional charge.
Security when leaving the house
When leaving the property, make sure that doors and windows are properly closed and that unnecessary lights, appliances and taps are switched off.
Do not share keys, access codes or entry instructions with anyone who is not included in the booking.
In the event of an emergency, fault or safety concern, contact us immediately.
Damage and non-compliance
The guest responsible for the booking is accountable for the proper use of the accommodation by everyone included in the stay.
Damage, loss, improper use or serious failure to comply with these rules may result in charges for repair, replacement or additional cleaning.
In serious situations affecting safety, peace or the condition of the accommodation, the stay may be terminated in accordance with applicable law.
Need help?
Contact us
For questions about any rule before arrival or to report an issue during your stay, please use the official contact details for Casas da Ougueira.